Shipping & Ordering
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- All orders are processed within 1-2 business days
- Tracking information will be provided for all shipments
- Tracking details will be sent via email within a few days after order processing
- Customers can contact customer service for tracking updates if needed
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Delivery is free for all orders in any country.
See our shipping policy for more informations
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UAE : 2-5 business days
US : 7-21 business days
EUW : 7-21 business days
EUE : 7-21 business days
Rest of the World : 7-21 days
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If your order is incomplete, please contact us directly at : belinda@nakayadubai.com
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If we have made a mistake with your order, please contact us directly at : belinda@nakayadubai.com
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If you have not received your order, please check our tracking page.
If your order is marked “delivered” but you have not received anything, please contact your nearest postal service. It is also possible that your order has been left in your letterbox, or that your neighbor has picked it up in your absence.
If you still have no news of your order, please contact us at belinda@nakayadubai.com. Please include your order number, address and the e-mail address you used to place your order.
Cancel & Return
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Unfortunately, as our orders are shipped automatically, it will be impossible to modify your order, but you will be able to return it once you have received it.
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Unfortunately, since our orders are shipped automatically, it will be impossible to cancel your order, but you will be able to return your order once you have received it.
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In order to be returned, your item must be in the same condition in which you received it, unworn or unused, with tags and in its original packaging.
You will also need your receipt or proof of purchase. You will also need a receipt or proof of purchase.
We do not cover the cost of return postage.Some of our products are not returnable. To make a return, you can contact us at:
E-mail: belinda@nakayadubai.com
Or directly via our Insta Message at the following link: https://www.instagram.com/nakaya_dubai/
Security & Others
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We accept all traditional payment methods:
- Credit and debit cards (Mastercard, Visa and Amex)
- Paypal
- Apple Pay
- Google Pay
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Yes,
we use the SSL protocol to secure our website. To secure your payment data, we use encryption from the STRIPE payment processor.
We have no access to your payment details, so you can rest assured that you won't have any problems, even if our payment platform is hacked.
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For bulk orders, please contact us before placing your order at the following address:
belinda@nakayadubai.com
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No. Except in special cases, you can only use one promotional code.